Refund policy

RETURNS & REFUNDS

14-Day Return Policy

We want you to shop with confidence. That’s why we offer a 14-day return policy to ensure your experience with us is smooth and satisfactory. You have 14 days from the date of delivery to initiate a return if you’re not completely satisfied with your purchase.

 

 

Return Conditions

To be eligible for a return, please ensure the following:

  • Complete Returns: All items must be returned in their original condition, including packaging, accessories, and any complimentary gifts.

  • Within Return Period: Returns must be initiated and shipped within the 14-day return window.

  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase cannot be returned.

  • Correct Item: Returned items must match the original purchase order.

  • Required Documentation: A completed return form and valid proof of purchase (receipt) must accompany your return.

  • Product Condition: Items must not be damaged due to misuse, negligence, or improper care.

 

 

How to Initiate a Return

To start a return, please contact us at info@thekurdawari.com within the return period. We aim to process refunds within 14 days of receiving your returned item. If you do not receive your refund within 15 business days of initiating your return, kindly reach out to us for assistance.

 

 


Damages and Issues

Please inspect your order upon arrival. If you notice any defects, damage, or receive an incorrect item, contact us immediately at info@thekurdawari.com. We’re committed to resolving any issues promptly and ensuring your satisfaction.

 

 

Refund Process

Once your return is received, it will undergo a quality inspection, which can take up to 5 business days. If approved, your refund will be issued to your original payment method within 10 business days. Please note, depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

If you haven’t received your refund after 15 business days from approval, please contact us at info@thekurdawari.com and we’ll be happy to assist.